Tapo C210 goes offline after approximately 2 hours

Tapo C210 goes offline after approximately 2 hours

13 Reply
Re:Tapo C210 goes offline after approximately 2 hours
a week ago
How did this unfold? Im having the same issues
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#12
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Re:Tapo C210 goes offline after approximately 2 hours
a week ago

  @Day1 

Hi,
You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going Offline?

If the problem remains, please confirm the following information for further analysis.
1. The LED status on your camera when it's offline.
2. The signal strength(RSSI value) of the camera when it's working.
3. The model number of the Wi-Fi router and your network topology. 
4. How often does the issue happen?
5. The troubleshooting you did and the results.

 

Best Regards

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#13
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Re:Tapo C210 goes offline after approximately 2 hours
a week ago

  @Day1 

Hi,

for my device no suggestion given was working. I totaly reworked my local WiFi typology in order to fulfill 2.4GHz requirements for the camera. Memory card used/unused, placing cam near router (all of my equipment is also TP-Link, so native support should be in place but not), used my tethering on mobile phone...Nothing made any difference. So upper support team finally give up after reviewing logs supplied. Now RMA was issued to return the device as defective. 

Hope this helps.

Regards

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#14
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