C410 is not recording when motion is detected

C410 is not recording when motion is detected

C410 is not recording when motion is detected
C410 is not recording when motion is detected
Friday
Model: Tapo C410 KIT  
Hardware Version: V1
Firmware Version: 1.0.21

Everything seems to work, motion detection give popups, recording and taking photo's manualy works but there is no recording when there is motion detection. Is it a setting somewere?

Did 2 resets to see if i missed something but i cant seem te find the issue.

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#1
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7 Reply
Re:C410 is not recording when motion is detected
Yesterday

  @Heintje 

Hi,
1. If you have inserted an SD card into the camera to store video recordings, please go to the camera's Device Settings > Storage & Recording page, ensure the Local Recording is enabled, and go to the Recording Schedule page, ensure you have set the camera to record detection all the time.

 

2. If you have subscribed to the Tapo Care service, please go to the Tapo app > Me > Tapo Care page, and ensure your camera is added to the Tapo Care plan.


Best Regards

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#2
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Re:C410 is not recording when motion is detected
Yesterday

  @Heintje 

Yes, there is a card present and i can record manualy and take photo. They get stored on the SD card. (samsung evo 64GB) The switch to record is on but still no recordings. I dont want a subscription.

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#3
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Re:C410 is not recording when motion is detected
Yesterday

  @Heintje 

Hi,
1. Can you receive a notification on your phone or Tapo app when the camera detects an event?
2. Please send us the pictures of the camera's Device Settings > Storage & Recording page and the Recording Schedule page.
3. Please send us a picture of the camera's Live View > Playback & Download > Playback >SD card page.
Best Regards

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#4
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Re:C410 is not recording when motion is detected
12 hours ago

  @Solla-topee 

Hi,

See the images.

I receive notifications

 

File:
IMG_20241126_185126.jpgDownload
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#5
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Re:C410 is not recording when motion is detected
12 hours ago

  @Heintje 

 

Picture 2

File:
IMG_20241126_185156.jpgDownload
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#6
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Re:C410 is not recording when motion is detected
12 hours ago

  @Heintje 

Picture 3

File:
IMG_20241126_185241.jpgDownload
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#7
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Re:C410 is not recording when motion is detected
12 hours ago

  @Solla-topee 

Picture 4

File:
IMG_20241126_185450.jpgDownload
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#8
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