Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Hi all,
Recently, one of my two Tapo C220 cameras received an OTA update to firmware version 1.2.2.
Since then, the ONVIF PTZ functionality has stopped working on my ONVIF Device Manager and tinyCamPro.
The other two cameras (C520 e C200), are working fine.
Could you please look into restoring this functionality, or let me know if a fix is on the way?
I look forward to your response and thank you in advance for your help!
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@RobertoT You are welcome~
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@RobertoT You are welcome, and thank you for sharing your experience.
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@RobertoT My C220 firmware 1.2.2 has a problem. The camera loses the wifi signal and can't be monitored. Restarting the router doesn't help, only unplugging the camera resets it. However, it's annoying when I'm not at home and I want to check the camera in the app.
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Hi,
Your problem is different from the one reported on this thread, it's recommended to start a new thread here for further assistance.
If your camera has an unstable issue, you can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Best Regards
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@RobertoT I have the same issue as what you mentioned, i am also on firmware 1.2.2 and onvif is not working, can you share how you resolved it? or if the TP-Link Support can help out. Thanks in advance
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Hello,
You can contact Solla-topee from the TP-Link community. He put me in touch via email with the very kind TP-Link technical support team.
Contact Solla-topee on the community, and you will be guided step by step.
For your information, TP-Link technical support team, provided me with a new firmware version, 1.2.4, which will be officially released soon.
Best Regards.
Roberto
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Hi Roberto, thanks for the prompt reply. I have reached out to @Solla-topee to see how it goes.
Regards,
Ashe
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