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Hey Guys,
I bought 2 C310's at the same time.
I installed them both. One is working great.
The other one is not showing any on-screen tags. (Timestamp, Logo or Text) No matter if I toggle them on or off in the App.
Rebooted the device several times. Nothing seems to help.
FW is up to date.
Any suggestions? Or is this a DOA?
Tapo App Version (Android) 3.7.811
The rest of the information I'll send in a PM.
I discovered that I can work around this issue by enabling 'Privacy Mode' and then disabling it.
The timestamp only appears after toggling Privacy Mode on and off.
Hi,
Please confirm the following information for the reported issue.
1. What's the Tapo app version?
2. Please send us a picture of the camera's live view page and a picture of the camera's Device Settings > Video & Display > On-screen Display Info page to show the problem.
3. Send me(@Solla-topee) the camera's MAC address via a private message.
Best Regards
Tapo App Version (Android) 3.7.811
The rest of the information I'll send in a PM.
I discovered that I can work around this issue by enabling 'Privacy Mode' and then disabling it.
The timestamp only appears after toggling Privacy Mode on and off.
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