Tapo C320WS

Tapo C320WS

Tapo C320WS
Tapo C320WS
2 weeks ago - last edited Thursday
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.1.15

I recently bought the Tapo C320WS, but I'm very disappointed with its AI human detection. It detects pets as humans 30% of the time and humans only 70%. Why is this happening, and why is the detection so inaccurate? Please help me solve this

 

 

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#1
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1 Accepted Solution
Re:Tapo C320WS-Solution
Thursday - last edited Thursday

  @Solla-topee 

Thank you for escalating the case and for your team’s help. I have set the sensitivity to 8 . However, I recommend lowering the sensitivity to 3 or below. A higher sensitivity can trigger false alarms frequently. I believe the hardware in this model is not very efficient, and adjusting the sensitivity is the only real solution. That said, lowering the sensitivity means you may not detect people at a greater distance. At sensitivity 3, it can detect people up to 15 feet.

For a better experience, I suggest considering the C325WB model, which is more efficient, or the C120 model (although it's not ideal for outdoor use, it does have an IP66 rating, so you can still use it outdoors).

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#5
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Re:Tapo C320WS
a week ago

  @tapo-user-C120 

Hi,
Please confirm the following information for the reported issue.
1. Please go to the camera's Device Settings > Detection page, and send us a picture of the Detection page and the pictures of the enabled detection types pages.

 

2. Could you please send us a video showing the reported issue for analysis?

 

You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.

Best Regards

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#2
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Re:Tapo C320WS
a week ago

  @Solla-topee 

 

1) Detection Page Settings

 

 

 

 

 

 

2) This is the video link : https://youtu.be/9ys92AShGWc?si=79z8WnNPDEexHbiC . If you need more videos, please let me know. Thank you! I contacted your team via email last week, but I haven’t received a response yet. The response time has been quite slow, and I hope you can help resolve my issue as soon as possible. Thanks again!

 

 

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Re:Tapo C320WS
a week ago

  @tapo-user-C120 

Hi, 
Thank you for your cooperation and the information provided. I have escalated the case to our tech team, and they will contact you via email to help you. Please wait patiently.
Best Regards

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#4
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Re:Tapo C320WS-Solution
Thursday - last edited Thursday

  @Solla-topee 

Thank you for escalating the case and for your team’s help. I have set the sensitivity to 8 . However, I recommend lowering the sensitivity to 3 or below. A higher sensitivity can trigger false alarms frequently. I believe the hardware in this model is not very efficient, and adjusting the sensitivity is the only real solution. That said, lowering the sensitivity means you may not detect people at a greater distance. At sensitivity 3, it can detect people up to 15 feet.

For a better experience, I suggest considering the C325WB model, which is more efficient, or the C120 model (although it's not ideal for outdoor use, it does have an IP66 rating, so you can still use it outdoors).

Recommended Solution
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  0  
#5
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