Tapo C100/C500 unstable connections
Hey everyone!
I am experiencing extremely troublesome problems with both the C100 and C500 cameras. The context is as follows:
- 20/20 Fibre Internet for the C500 units
- 500/300 Fibre Internet for the C100 unit (This unit runs inside the business with many others that have similar problems)
- 2x C500 cameras mounted indoors to the ceiling with WiFi connection (One unit is around 2 meters from the AP (direct line of sight) and the other around 5 (Not direct line of sight); 2.4GHz WiFi)
- 1x C100 camera mounted near an industrial CO2 laser for us to keep watch of the machine (Around 10 meters from the AP, also 2.4Ghz direct line of sight)
The C500 units function perfectly fine for a few minutes (I'm not exactly sure about how long but it's normally less than an hour) before the feed on the Tapo app dies on both. I am able to reboot the one closest to the AP from the app just fine and it suddenly works again for those few minutes before the issue repeats. The unit further away from the AP just fails to connect entirely although the LED indicator on both stay green I believe. A reboot temporarily fixes this but obviously only for one unit and then only for a few minutes. I have even gone as far as to run a static IP on them which do work although it doesn't affect the problem at all for some reason - I think this is important because if I remove the static IP then I cannot see the MAC addresses on my routers portal (DHCP client list, etc).
The C100 unit refuses to take a static IP address at all and gets assigned a new IP approximately once a day which is problematic because our NVRs obviously can't connect and thus record from them (I say them because it's a problem with multiple of our C100s!). For some reason, you can't set the static IP on the app like you would for the C500s and if I take the MAC address and add it to our IP Address Reservation list on our routers portal then for some reason this is bypassed (We're reserving 10.0.0.201 for the camera at the machine) and is instead varying between 10.0.0.81, 10.0.0.85, 10.0.0.83. I have triple checked the MAC address from the app but again the routers portal is not able to see this MAC address as connected at all (Both with the reservation and without; this reservation does work as we have many other machines that have IPs reserved).
I would appreciate any assistance as the C500 units are used by my family to remotely checkup on my Grandfather that is struggling with his health so it is a little bit important. With that my boss is also getting quite upset about the C100 units that keep changing IP addresses.
