Does not rotate horizontally at night during IR function

Does not rotate horizontally at night during IR function

Does not rotate horizontally at night during IR function
Does not rotate horizontally at night during IR function
2025-03-27 21:41:51 - last edited 2025-04-08 12:10:46
Model: Tapo C530WS  
Hardware Version: V2
Firmware Version: 1.0.7

during the day it's ok. At night, when it's day mode, I can rotate the camera vertically and horizontally. At night, when the mode is automatic and IR is on, I can move the camera vertically, but not horizontally. When I try to rotate to the right or left, the camera freezes and resets. What's the problem? I have an extension cord 10 meters from the power supply.

 

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1 Accepted Solution
Re:Does not rotate horizontally at night during IR function-Solution
2025-03-28 12:17:59 - last edited 2025-04-08 12:10:46

  @sisimon 

Hi,
It's suggested to connect the camera to the original power supply directly rather than using an extension cord, then check if you can pan & tilt the camera properly when it works in the Night mode.
Best Regards

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Re:Does not rotate horizontally at night during IR function-Solution
2025-03-28 12:17:59 - last edited 2025-04-08 12:10:46

  @sisimon 

Hi,
It's suggested to connect the camera to the original power supply directly rather than using an extension cord, then check if you can pan & tilt the camera properly when it works in the Night mode.
Best Regards

Recommended Solution
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#2
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