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Bonjour, nous avons acheté une caméra C100 pour l'extérieur mais depuis quelques mois elle se déconnecte toute seule de l'application et n'enregistre rien alors que je paye le cloud mais rien. Auriez des conseils s'il vous plaît? Je vous remercie
Hi,
1. Typically, if the Tapo camera is not connected to our cloud server, it's unable to store the detection video clips on our cloud server even if you have subscribed to the Tapo Care service.
2. If you have a problem controlling the camera remotely, it's suggested to troubleshoot refer to the instructions below.
What to do if I can't control my Tapo cameras on the Tapo app?
If you have other problems, please describe them in detail for further assistance.
3. How about the LED status on your camera? Please send me(@Solla-topee) your camera's MAC address via a private message.
Best Regards
Bonjour les solutions ne fonctionnent pas cela dure déjà depuis trop longtemps les support n'aide pas un message par mail il date de 2 ans sans réponse de leurs part cela n'est pas professionnel
Hi,
If you have contacted our tech team via email and have a ticket ID, please send it to me. I'll consult with the tech team and inform them to reply to you soon. Or you can refer to the contact info here to contact the local tech team for help.
We need more information regarding your issue to better help you. Please help confirm the following info.
1. What's the LED status on the Tapo C100? (btw, the Tapo C100 is not an outdoor camera, it's an indoor camera.)
2. When your phone connects to the same Wi-Fi network as the camera, can you control the camera in the Tapo app?
3. What's the model number of your router? Do you have internet when connecting to the router's 2.4G Wi-Fi?
4. You can try to press the reset button on the camera for 10 seconds to factory reset it, then reconfigure it and check if it helps.
Best Regards
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