Solution Why can't you access the camera's live feed on the Google Home App?
This Article Applies To:
All Tapo Cameras that connected to Google Home.
Phenomenon Description:
You are unable to view the live feed from your Tapo camera on the Google Home App. Instead, you may see an error message or image like below on the Google Home App.
Why can't you access the camera's live feed on the Google Home App?
The Public Preview in Google Home offers currently in-development features for users who opt into the program.
The features added through this program will often have limited compatibility, require further updates before they are officially supported, or may break due to changes in the feature's implementation during development.
Learn More on Google's Official Support Page: Public Preview for Google Home app - Google Nest Help
The "Access live streams for Works with Google cameras" feature is under the Public Preview program. It's still under development by Google and is not available for all cameras and brands.
Our teams are aware that the feature is currently not available for Tapo Cameras and are in close communication with Google regarding future compatibility.
We appreciate your patience as we await future updates from Google.
More Articles:
What to do if the Tapo app does not show thumbnails of detected events on the SD card video page
How can I store the Tapo camera video recordings on a microSD card
What should I do if I can't view the Tapo camera?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
If you are willing to continue troubleshooting, you may turn off the "Voice Notifications" feature and add an automation entry in the Google Home app by following the steps below, then check if this meets your needs.
1. Go to the Google Home app > Automations page, tap the "+" icon at the top right corner.
2. Tap Automation, click the "three-dots" icon at the top right corner, and go to the Previous household editor.
3. Tap Add starter > When a device does something > select your doorbell camera > Doorbell Rings
4. Tap Add action, click Communicate and announce, and configure the action settings.
5. Customize a routine name and save the settings.
You can refer to the instructions below to learn why you can't view the camera's live feed continuously on your Google display.
Why can't I view the live stream of the Tapo camera continuously?
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee I have tried to create an automation as you described, however when I select starter and select the doorbell, there is no option for 'Doorbell Rings' as a starter this is the problem so I can't create an automation as a work around.
I have also referred to your link regarding the contnuous live feed and it says that tapo limit the remote access duration on google home hub so it is no a problem of troubleshooting, your link says tapo limit it.
Therefore I do not believe that Tapo should be putting 'works with google' on the packaging because although you can technically connect it to google, none of the features work correctly!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 11009
Replies: 42
Voters 2
