Solution What to do if you can't access the camera's live feed on the Google Home App

This Article Applies To:
All Tapo Cameras that connected to Google Home.
Phenomenon Description:
You are unable to view the live feed from your Tapo camera on the Google Home App (Preview feature). Instead, you may see an error message or image like below on the Google Home App.
Workaround:
The Preview feature in the Google Home App allows users to stream the Tapo camera's live feed on the Google Home App. Many Tapo cameras were previously accessible in the app after joining the Public Preview, however, they are currently not allowed to be accessed in the Google Home App.
This is a known issue being followed up on the Google side to resolve, we appreciate your patience in waiting for Google to complete the fix.
More Articles:
What to do if the Tapo app does not show thumbnails of detected events on the SD card video page
How can I store the Tapo camera video recordings on a microSD card
What should I do if I can't view the Tapo camera?
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Wow. Spent hundreds on TP Link cameras to move from a different brand. Get them all set up to find the Google app not working. Did a search and find this thread. How long does it take to fix a compatibility issue? When I seen "works with Google" on the box, I assumed it actually worked with Google. How foolish of me. Guess I'll be returning all these cameras
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@Ferg23 will seller take back cameras?
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@Solla-topee Google Home is frequently updated, and yesterday it got an important update that improved the interface and overall usage.
Sadly, the Tapo camera is still not showing up. I realize the Tapo app works, but the "Works with Google" certification is a major differentiating factor that was central to my pre-purchase assessment.
So, in light of everything, and particularly the fact that it hasn't worked for many months and the back-and-forth between you and Google, can you give us a definitive word on when this fix will happen?
If it will happen at all, of course.
Thank you very much for your help!
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Indeed, yesterday the Google Home app received a very major update, and since then, the live feed for my Ring doorbell is working. However, the feeds for my TAPO cameras are still NOT functioning.
In addition to ClaudioLR's post, if there is no direct answer yet, could you please indicate what steps have been taken or what discussions have been held with Google? As customers, we are currently in the dark about whether any contact has been made at all, and whether a fix is even being worked on at TP-Link.
I hope to see a response to our messages. I've noticed that there are responses to other threads in the community, but on this particular topic, it remains suspiciously quiet, despite the multiple questions directed at @Solla-topee.
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I guess I'm selling the C325WB and getting one of the refreshed Nest Outdoor Cameras (wired). I waited several months. The latest Google Home update was supposed to fix, but this is not Google. This is Tapo camera API integration with Google Home API. Maybe video codec needs to be updated on the camera firmware. Anyway, good luck.
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