Tapo c220 can't access camera outside my wifi

Jjjjjjjjjjjjj

2025-04-20 10:52:44 - last edited 2025-05-09 05:52:43

Posts: 5

Helpful: 0

Solutions: 0

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Registered: 2025-04-20

Tapo c220 can't access camera outside my wifi

2025-04-20 10:52:44 - last edited 2025-05-09 05:52:43

Tags: #Device Connectivity

Model: Tapo C220

Hardware Version:

Firmware Version:

Camera works fine when I am on my WiFi, but once I leave home there is no streaming and even the tapo care page does not load in the webview.

Tried NAT forwarding to port 554. No success.

Tried to change DNS to 8.8.8.8, no success

I have Deco mesh network at my home.

I am very surprised that tplink does not integrate seemlessly. Will return if o don't solve it in next few days...

Thanks for help

1 Accepted Solution

Solla-topee

2025-04-21 09:18:57 - last edited 2025-05-09 05:52:43

Posts: 16752

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Registered: 2020-05-19

Re:Tapo c220 can't access camera outside my wifi-Solution

2025-04-21 09:18:57 - last edited 2025-05-09 05:52:43

@Jjjjjjjjjjjjj

Hi,
Is the Tapo camera displayed online on the Tapo app when you are in the outside network, but you can't watch its live feed remotely?
If so, you can refer to the following instructions to troubleshoot.
What should I do if I can't view the Tapo camera?

If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Send me (@Solla-topee) the camera's MAC address via a private message.
3. Go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send me the RSSI value.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.

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