ATTITUDE

PatriciaMarch

2025-05-11 07:21:39 - last edited 2025-07-17 06:39:36

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Registered: 2025-04-10

ATTITUDE

2025-05-11 07:21:39 - last edited 2025-07-17 06:39:36

Tags: #Motion Detection #Recording

Model: Tapo C200

Hardware Version: V4

Firmware Version: 1.4.0

Been punished by Tapo for daring asking them to stop sending popup messages asking me to subscribe.

So they stop me viewing recordings of the night because they know it is of a pet suffering from fits to adjust the medicine. How horrible is this.

Childishly they also stop for me to snapshot the message about the subscription, every time I try they send a popup to say snapshots not authorised in the tapo app because if privacy.

Privacy they don't actually totally commit as we know.

So looking for another manufacturer and I surely won't advice people to carry on purchasing tapo, who by the way was almost popped out for privacy concerns.

So here we are, I was very naive and purchased 4 tapo cameras and 4 plugs I wish I had not now.

1 Accepted Solution

Solla-topee

2025-05-12 08:07:02 - last edited 2025-07-17 06:39:36

Posts: 16815

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Registered: 2020-05-19

Re:ATTITUDE-Solution

2025-05-12 08:07:02 - last edited 2025-07-17 06:39:36

@PatriciaMarch

Hi,
1. It's regrettable to hear about your experience when using the Tapo camera, however, we won't restrict the use of the camera because of your request to stop sending pop-up messages to subscribe to the Tapo Care service.

If you can't view video recordings on the Tapo app, please confirm the following information to locate the issue.
1) Have you inserted an SD card into the camera to store the camera's video recordings?
2) Generally, on the camera's Playback & Download > Playback > SD card page, you can watch the video recordings on that day after selecting the date. If you can't watch the video recordings stored on the SD card on the Playback page, what error message or phenomenon can you see?

Note: We provide a Tapo Care free trial for each camera. If you enable the free trial for a camera, the camera's detection video clips can be stored on our cloud server for 30 days. If you cancel it before it expires, no more video clips will be stored on our cloud server after you cancel the free trial.
Information related to the Tapo Care free trial

2. We take our users' privacy very seriously. We do not allow snapshots of the Tapo app > Me page because this page contains your account information. If you click on other pages, such as the Me > Tapo Care page, there is no problem taking a screenshot of this page.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.

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