Enable to load live view on tapo aps, reboot several times but it keep happens
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Unable to see the live view
I always need to reboot my cctv on tapo apps in order to see the live view but after several minutes the problem comeback
It always shows "tap to refresh" on screen
The camera is on, recording keep running, wifi is okay
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Hi,
You can refer to the following instructions to troubleshoot.
What should I do if I can't view the Tapo camera?
If the problem remains, please confirm the following information.
1. Do you have the reported issue when your phone connects to the same Wi-Fi as the camera?
2. What's the Wi-Fi signal strength(RSSI value) of the camera? You can go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
3. What's the Tapo app version?
4. List the troubleshooting you did and the test results.
Best Regards
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Hi,
You can refer to the following instructions to troubleshoot.
What should I do if I can't view the Tapo camera?
If the problem remains, please confirm the following information.
1. Do you have the reported issue when your phone connects to the same Wi-Fi as the camera?
2. What's the Wi-Fi signal strength(RSSI value) of the camera? You can go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
3. What's the Tapo app version?
4. List the troubleshooting you did and the test results.
Best Regards
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I did all the things in the instructions but the problem remains.
1. Yes, while at home with same wifi, also in celullar data
2. -65 (rssi)
3. Version 3.11.105
I also install Tapo apps on other phone but theres no difference at all, the problem still there
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Hi,
Please refer to the following instructions to collect the camera log and app log, then send them to us for further analysis.
1） How to get the log of Tapo Camera
2） How to get the log of the Tapo app
Best Regards
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@Solla-topee
Hi,
I've sent Email Support that includes app logs and device logs via Tapo Apps.
Do I need to factory reset my camera?
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Hi,
You can try to factory reset the camera, reconfigure it, and then check if it helps.
Best Regards
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Hi,
I can't find your email in our system. Would you please send me(@Solla-topee) the TP-Link account(email address) you used to log in to the Tapo app via a private message?
Best Regards
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