Tapo C500 enters a restart loop after losing connection
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Hello,
I bought two Tapo C500 cameras about two months ago. Overall, they work well, but I'm facing a recurring issue:
Whenever the power goes out, even for just one minute, the cameras boot up faster than my router. As a result, they fail to connect to the network and enter a constant restart loop.
The same thing happens when the internet connection drops for a few seconds or minutes — the cameras start restarting repeatedly and never recover on their own.
To "fix" it, I have to manually power off the cameras, then restart my router. Once the router is fully online and synced, I turn the cameras back on — and then they work fine again.
Is this expected behavior? Shouldn’t the cameras be able to reconnect automatically when the network becomes available again?
As an example, last night my internet connection likely went down temporarily. All other devices (like smartphones) reconnected normally, but both cameras were stuck in this restart loop until I woke up and manually reset them.
Any help or explanation would be greatly appreciated. Thank you!
