Tapo C225 v1 - Access issues after firmware update
Hi,
I have a Tapo C225 v1, has been working fine since July 2023.
I access it via iPad on LAN, and also use RTSP stream to record to NVR. No other people have access to it.
I have always been able to access it without an issue via both iPad and have it recording to NVR 24/7 simultaneously. So 2 concurrent 'users' maximum.
I am aware there is some kind of hard limit of approx 3 or 5 simultaneous viewers of the stream.
Since the last firmware update to 1.1.1 Build 250430 Rel.60810n, the camera has been dropping out, my recordings to NVR are being cut off entirely, and my access in the Tapo app freezes every few minutes. This outage occurs for approx 1-3 seconds, and then image returns.
No changes have been made to the camera settings.
I am recording 24/7 to the SD card, and via RTSP to local server on LAN.
I am not using the PTZ functions.
Camera is always set to 'Day mode', so there is no switching between night/IR LEDs.
The connectivity issue is usually more prevelant in the evening just before dusk I have noticed and through the night. And sometimes in the daytime, but less so.
There is no heavy network usage on my network by anyone else or another new device.
The camera is not near to any electrical interference, it has always been in the same position since setup.
I know when I use a microwave oven the image becomes blurry/pixelated and video stream/connection retains itself, but this issue is making the entire image to go blank and lose connection entirely momentarily.
There is no WiFi connection loss when checking my router logs, or a DHCP renewal attempt when this happens.
Please help
Thank you
Hi,
For reference, I have 2 other cameras, Tapo C120 and C125 all working fine, latest firmware. Both able to record to NVR 24/7 fine with no interuption and view in Tapo app (on iPad and Android mobile) simultaneously in grid view.
I have uninstalled Tapo app on iPad and reinstalled. Same issue. No error just 'grey image with reload circle icon' on the camera feed. This is same on Android Tapo app.
I have LED turned off so not checking this but have not seen it flashing or anything.
This is network diagram - All on same LAN 192.168.8.x, same subnet. No restrictions. Tapo Cloud is accessible as I use it when I am away.
Both Tapo C225 and C125 are in same physical location. Distance to router is approx 5 meters for all cams.
All cams set to auto reboot at 05:00.
This is 1 week PING monitor every 60 seconds from local NVR.
Blue line is PING monitor paused during cam reboot window.
Red line is device unreachable.
The C225 only goes down for 5-10 seconds it seems, not long enough to show on my monitor right now. Sometimes this is every 30-40 seconds, as my NVR is set to record in 5min periods, these are cut short when this issue occurs.
C225 IP address is local 192.168.8.x which is static assigned by router DHCP.
Here is view from my NVR, green files marked are ok. Red marked is where recording time is cut short by issue, and recorder attempts to create new file as connection is lost.
Thank you
