No recordings for past 5 days
Dear Support Team,
I have not been able to see any recordings in my Tapo account for the past five days. I have rechecked all the settings—everything appears to be correctly configured, yet the camera is still not recording.
Additionally, there seems to be no helpline number available to connect with your support team. Kindly advise on how to resolve this issue at the earliest.
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Hi,
You can refer to the instructions below to check if your storage settings are correct if you store the video recordings to an inserted SD card.
How can I store the Tapo camera video recordings on a microSD card
If so, please confirm the following information for the reported issue.
1. Have you subscribed to the Tapo Care service? If so, can you find the detection video clips on the Tapo app > cameras tab > Cloud Activity page?
2. On the camera's Device Settings > Detection page, please check which detection types are enabled and whether you can receive the detection notifications when the camera detects events.
3. Please go to the camera's Device Settings > Storage & Recording page, ensure the Local Recording is enabled, and send us the screenshots of both the Local Storage and Recording Schedule pages.
By the way, you can click here to find the contact info for local support.
Best Regards
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I had this, i found my SD card had burnt out some how.
Have you check it? Also make sure the SD card is formatted or not full.
Do a test by waving your hand infront of the camera while your watching the live feed on your phone, then check on recordings, if nothing is on there, then you may have a faulty camera.
Also check the recording schedule is all orange on the grid,otherwise it will not record.
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Hi,
You can refer to the instructions below to check if your storage settings are correct if you store the video recordings to an inserted SD card.
How can I store the Tapo camera video recordings on a microSD card
If so, please confirm the following information for the reported issue.
1. Have you subscribed to the Tapo Care service? If so, can you find the detection video clips on the Tapo app > cameras tab > Cloud Activity page?
2. On the camera's Device Settings > Detection page, please check which detection types are enabled and whether you can receive the detection notifications when the camera detects events.
3. Please go to the camera's Device Settings > Storage & Recording page, ensure the Local Recording is enabled, and send us the screenshots of both the Local Storage and Recording Schedule pages.
By the way, you can click here to find the contact info for local support.
Best Regards
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- Report Inappropriate Content
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