False Human/Person detection Alarm & Notification
False Human/Person detection Alarm & Notification

There is something wrong with Motion/Person detection. It detects flying flies or some flying objects as a person and sends false notification, rings the alarm all night. Imagine how you would feel when a false notification pops up or an alarm rings at midnight and you go and see that there is no person there. All this happens to me all night. When I watch the video as soon as the notification of person or human detection comes, I do not see anything in it, neither a man nor a woman nor any animal. There is no tag in the video, nor is there any green or red mark highlighted so that it can be understood what the camera has detected, a mosquito, fly, dog, cat or any other living creature. There is no firmware update for this camera, when I googled it, I found that version 3.0 plus of this camera has already been released whereas my camera has 1.There is no firmware update for this camera, when I googled it, I found that version 3.0 plus of this camera has been released, Whereas version 1.0 has been installed in this room.
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Hi,
Typically, our tech team will reply to you via email in 1-2 business days. If you have not received a reply, please feel free to reply to the email you received to remind the tech team to follow up.
Best regards
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@Solla-topee The person detection tag is not coming in my tapo 211 camera. Please tell me how it will come. I have checked all the settings but could not find the setting anywhere.
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@AVNISH Sir tapo c211 WiFi connectivity problem. Internet is working fine but camera is having problem with Wi-Fi connectivity
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