Problem with C530WS
Hello, I have the following problem with a C530WS camera. Mounted on an external wall, I have set 4 viewpoints, and at the moment I have only left it working on one, I have turned off the function to move at a certain time. The problem is that it records every 5 minutes without any real reason, but when I look at it I notice that the camera is constantly rotating in all directions and then stops at a certain one. I assume it is due to some setting, but I can't find it.
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Hi,
Typically, when the Patrol Mode on the camera's Device Settings > Pan & Tilt page is enabled and configured correctly, the camera will rotate automatically between the marked viewpoints. When the Tracking feature on the camera's Device Settings > Detection page is enabled, the camera will rotate in response to detected events. If your camera rotates automatically, please check if these two features are enabled.
If the above instructions do not help, please send me a video showing the reported phenomenon for further analysis.
You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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Hi,
The videos you sent via a private message need your approval to access. I have sent the access request. Please approve it. Thanks!
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Hi,
The video you sent seems to indicate the camera has returned to the center position after auto-calibration. This typically occurs after rebooting the camera or clicking Pan & Tilt correction on the Tapo app > camera's Device Settings > Pan & Tilt page. Regarding this reported phenomenon, please confirm:
1. Is the camera powered by the original power adapter and power cord? If not, try to power it with the original power adapter and cord that comes with the camera in the box.
2. If possible, please check the camera's LED status before and when the camera automatically pans and tilts.
3. You can refer to the following instructions to troubleshoot: What Can I Do if My Camera Frequently Stucks or Reboots?
4. Based on your previous information, is the video you sent recorded by the camera automatically to the SD card every 5 minutes?
Best Regards
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@Solla-topee - this is my settings now. I have turned Off the recording.
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Hi,
If turning off the recording feature or removing the SD card from the camera makes the camera work fine, you can insert a different SD card into the camera if you need the recordings.
What type of microSD card does Tapo Camera support?
Best Regards
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Hi，
Is the camera powered by the original power adapter and power cord? If not, try powering it with the original power adapter and cord that came with the camera in the box, and check if it helps.
Please describe your network diagram for further analysis. For example, internet -- wireless router -- switch-- Tapo C530WS, C320WS, etc.
What's the model number of your router?
Best Regards
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