2 equals C100 units but one of them losing connectivity a couple of hours after booting up
Hello community; first post here.
I've bought 2 units of the same Tapo C100 smart home cameras back in November 2021 but at that time I have had difficulties installing them (I remember that the problems were exactly about connectivity issues) at my mom's house and since she was not actually needing a smart home security solution at that time, they went directly to the bottom of a drawer, and stayed there till now I am with a dog at home, so I've asked my mom to give me back the cameras.
Ok, short before getting the C100s back, I've recently bought a C200 on sale via Amazon and it was so easy to install and set it up; sadly I can't say the same about the C100. One of them is actually working well, showing the live view either when I'm home on the same network or out there making use of 5G or the Wi-Fi network at the office; but the other is giving me problems - I'll try to explain more below.
After booting up, the live view works fine for a couple of hours and then the camera simply stops showing the video; it is located very near the router, the camera firmware is up to date and the same I can tell about the Tapo app on my Android phone. It's weird because all the time its led is solid green. Searching the web, I've tried to assing the camera a fixed IP and changed the router's DNS server to the one from Google instead of my internet provider's default one.
I've came to a point where I don't know what to do next; can I assume the camera is defective?! I see C100 is still available to be bought and knowing the form's Hardware Version dropdown up above shows V1 up to V20, it's correct to say that my unit is so so old that it will be better to buy a newer hardware version C100 unit with issues reviewed and fixed?
I apologize in advance for the long text, but I've tried to explain all the context.
Regards,
Wladimir D, from Brazil
@Solla-topee, hello! Thank you again for helping me out, but you won't believe it (actually, I'm still trying to as well): arriving at home, as the camera was appearing as offline on the app, I've disconnected its power cord, connected it again and got surprised because the camera simply has not booted up.
And I've tried the power cord of the other functioning C100, and the behavior was the same: no booting up at all. Wow, that's a real bummer!
So, for now, I will not be able to retrieve the log from the faulty C100. And, please, let me ask you: considering the cameras were bought back there in 2021, there's no more warranty period left, is there?
Looking up for information about the Tapo cameras being sold today, I've found another model, TC60, and the web (and all the summary AI available) tells C100 and TC60 are the same cameras with exactly the same features. Is that right? If so, which one you would you recommend me to get?
Thank you again for all the information and messagens so far; waiting for the next one.
Regards,
Wladimir D.
P.S.: after have written the message above, I've realized that the diagnostics toggle was set to ON on the faulty camera, so I've taken its microSD card and had success extracting its data, including the log file (it's attached to this post, but it dates from Sept 1st). My phone is a Samsung Galaxy S23 Ultra running One UI 7.0 (Android 15), and the Tapo app version is 3.13.818.
