Hello Tapo Support team,

I have an important usability issues to report and a suggestion for improvement.

Issue:

The camera’s auto day/night mode does not respond reliably to changes in lighting. It sometimes stays in night mode despite sufficient light, or does not switch to day mode while it is dark.

Impact:

There is a delay of several seconds before the camera switches modes. During that delay (for example, several seconds after it has already been dark), any intruder could pass unnoticed. This delay undermines the camera’s effectiveness and has been a frequent complaint.

Suggestion:

Please add two user controls:

1. A sensitivity meter for the auto mode so users can adjust the light threshold between day and night modes.

2. A transition-speed setting (or minimum dwell time) to control how quickly the camera switches modes, or to require the new lighting condition to persist for a configurable number of seconds before switching.

Additional context:

I own a company that provides and installs surveillance cameras for various facilities. We have deployed many Tapo cameras, and this issue has become a common concern with the newer models (like tapo c520ws). Interestingly, the older models such as the Tapo C200 did not exhibit this problem — the day/night transition was more responsive and reliable.

Thank you for considering this improvement. I’m happy to provide further details or logs if it would help diagnose the problem.

Best regards