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C560WS H.264

C560WS H.264

C560WS H.264
C560WS H.264
2025-12-05 22:33:58 - last edited 2025-12-10 05:09:32
Tags: #Firmware #ONVIF/RTSP
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.0.14

Hi

 

I recently purchased a Tapo C560WS after checking the Video Compression specifications for this device on your website, Specifications - Tapo C560WS.

 

The specifications state the camera supports H.264, however the high definition stream from the camera uses H.265 and I can find no option to change this.

 

Please advise how I can change the compression of this stream to use H.264.

 

Thanks

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#1
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1 Accepted Solution
Re:C560WS H.264-Solution
2025-12-08 08:43:03 - last edited 9 hours ago

Update on Feb 28, 2026.

 

Hi, 
For the reported phenomenon, please click here to email our technical support team with the following information for further assistance. A new firmware may be released for your camera to use H.264.
  1. A description of the phenomenon you are experiencing.
  2. The MAC address of your camera. You can find it in the Tapo app > camera's Device Settings > Device Info page.
  3. Others (such as the third-party RTSP/ONVIF app you used if there is one).

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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4 Reply
Re:C560WS H.264-Solution
2025-12-08 08:43:03 - last edited 9 hours ago

Update on Feb 28, 2026.

 

Hi, 
For the reported phenomenon, please click here to email our technical support team with the following information for further assistance. A new firmware may be released for your camera to use H.264.
  1. A description of the phenomenon you are experiencing.
  2. The MAC address of your camera. You can find it in the Tapo app > camera's Device Settings > Device Info page.
  3. Others (such as the third-party RTSP/ONVIF app you used if there is one).

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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#2
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Re:C560WS H.264
2025-12-10 05:09:23

  @Gaz105 

 

I contacted support as requested and my issue is now resolved.

 

Beta firware has been pushed to my camera and stream is now using H.264 as expected.

 

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#3
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Re:C560WS H.264
9 hours ago

Hello,

 

Same problem for me sad

 

Do we have to wait for a future update to have the choice between h264 or h265 for 4k as an official option ?

 

Thanks  wink

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#4
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Re:C560WS H.264
9 hours ago

  @jlambert Hi, you can follow the suggestion in this post for assistance.

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#5
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