External cameras

External cameras

External cameras
External cameras
2 weeks ago - last edited Thursday
Model: Tapo C420S2   Tapo H200  
Hardware Version:
Firmware Version:

Hi, I have 2 x C420 cameras connected to a H200 hub. All been working fine for nearly 2 years. Last week no image via the app on the phone. Reset the cameras, reset the hub, nothing, no error. Removed all devices, removed software and installed everything from scratch. Hub detects the cameras but still no image. Cameras are not in privacy mode. Just says tap to refresh. Checked all WiFi and ethernet, all good and connected. Rebooted router just in case, still no image. Any ideas? Many thanks. 

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#1
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1 Accepted Solution
Re:External cameras -Solution
Wednesday - last edited Thursday

  @Lord_T 

Hi,

The following instructions may help you.

Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
Best Regards

Recommended Solution
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#4
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4 Reply
Re:External cameras
2 weeks ago

  @Lord_T 

Hi,
For the reported phenomenon, please go to the Tapo app > H200's Device Settings > Device Info page, and then send us the hub's firmware version.
Best Regards

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#2
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Re:External cameras
a week ago - last edited Wednesday

  @Solla-topee 

Hi there, thanks for replying.

 

Firmware of the hub is

Version 1.6.1

Build 20251230 rel.64168

 

It's set to auto update

 

Regards

 

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#3
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Re:External cameras -Solution
Wednesday - last edited Thursday

  @Lord_T 

Hi,

The following instructions may help you.

Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
Best Regards

Recommended Solution
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#4
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Re:External cameras
Wednesday - last edited Wednesday

  @Solla-topee 

 

Many thanks for the advice. I'll send the support team a message.

 

Regards

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#5
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