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Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)

Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)

Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
a week ago
Tags: #Firmware #Device Connectivity #ONVIF/RTSP
Model: Tapo C222  
Hardware Version: V1
Firmware Version: v1.4.1

Hi, with the latest firmware v1.4.1 for Tapo C222 seem to use hevc h265 for the 2560x1440 stream, and messing up with my ONVIF setup AGAIN, as it do not support h265.

The firmware release note make no metion about switching codes, and product description page also not updated.

Please help to revert this to h264 or have our users option to change in settings pls. This is so frustrating since last time i updated and also had this issues!! why not give us option but force to h265 instead ??!

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#1
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6 Reply
Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
a week ago

@Solla-topee I sent you private message with Forum ID + Tapo C222's Mac Adress. Kindly help me check and resolve this soon. Thank you.

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#2
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Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
a week ago

  @ShiiiKi 

Hi,
For the reported phenomenon, it's suggested to contact our technical support team directly for assistance. Contact Technical Support 

For better follow-up, you can provide them with the Forum ID 858070 and your camera's MAC.
Best Regards
 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#3
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Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
a week ago

  @Solla-topee i've reached out to the support but can't seem to have an update on this. Not sure if this is received by the technical team yet. 

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#4
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Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
Wednesday - last edited Thursday

  @ShiiiKi 

Hi,
If you have contacted our technical support team via email but have not received a reply yet, please send me the ticket ID if you have one. I'll then escalate your case to the relevant team for follow-up. If you do not have a ticket ID, please feel free to let me know.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#5
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Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
Friday

  @Solla-topee has there been a fix to this. My D225 can not use h264 on 2K. Any help would be appreciated. Thank you.

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#6
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Re:Switch back to H264 on 2K Stream for Tapo C222 (v1.4.1)
Friday

  @C_356 

Hi,
If you are in the US, it's recommended to contact the technical support team for assistance with the following information.
  1. A brief description of the phenomenon you have experienced.
  2. The camera's MAC address. You can find it in the Tapo app > camera's Device Settings > Device Info page.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#7
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Firmware Device Connectivity ONVIF/RTSP
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