C220 free trial not uploading to cloud
Hi my tapo camera sometimes misses cloud uploads. But the bigger issue is that it recently stoped uploading to the cloud completely. It missed 2 days of cloud uploads so far. Sd card recordings seem to work still. I still have 11 days of tapo care free trial. How do i solve this?
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Hi，
For the reported phenomenon, please follow the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
If the phenomenon persists, please provide the following information for further analysis.
1. Please send me (@Solla-topee) your camera's MAC address via a private message.
2. Check if you can control the camera remotely in the Tapo app. For example, disable Wi-Fi and use mobile data on your phone, then test if you can access the camera.
3. On the camera's Playback & Download > Playback > SD card page, please check if there are detection video clips stored.
Best regards
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Hi，
If you can't access the camera remotely, it means the camera isn't connected to our cloud server, so no video clips can be uploaded or stored there. The local SD card storage will continue to work even if the camera has no internet.
You can refer to the following instructions to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. What's the model number of your router? Do you have internet on your phone when it's connected to your router's Wi-Fi?
2. What's the LED status on the C220?
3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best regards
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1. Im unsure, but its brand is fibrehome and its a common router from unifi contracts in malaysia. I dont think the router would be problem because the camera uploaded for about 20 days straight then stopped.
2. Red, not blinking but solid red.
3. I havent tried hotspot yet but i can control everuything about the camera thru my local network, it just doesnt upload to cloudm
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Hi,
From your description and test, the camera is connected to the router's Wi-Fi but not to the internet or our cloud server, which may be due to the router's limitations.
It's recommended to enable hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. Or if you have another Wi-Fi network from a different router & ISP, you can also factory reset the camera and configure it to connect to that Wi-Fi network for testing.
Best Regards
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@Solla-topee it shouldnt be my router though because it worked with that router for about 20 days then stopped suddenly. Is there a setring maybe that may have been changed? I will try the hotspot soon
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Hi,
Thank you for your attempt to connect the camera to a Wi-Fi hotspot. Please feel free to reply if you have any updates.
If you have internet on your phone when connecting to the router's Wi-Fi, please check whether there are any special settings, such as Firewall rules, Access Control, or Parental Control entries, on your router that may block internet access to the camera. If so, please disable/remove the relevant settings, reboot the router, and check whether the camera works properly.
You can also try changing your router's DNS server settings to 8.8.8.8 and 8.8.4.4, and see if that helps.
Best Regards
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