Smart Home Community > Tapo Smart Camera > Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.
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Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.

Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.

Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.
Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.
20 hours ago
Tags: #Firmware #Device Connectivity #Installation #SmartThings
Model: Tapo C320WS  
Hardware Version:
Firmware Version: 1.5.3

MY NEW TAPO C320WS NOT CONNECTING ON MY 5G ROUTER WIRELESSLY WITH FIRMWARE 1.5.3 I HAVE 2 OLDER TAPO C320WS WITH FIRMWARE 1.3.5 THAT ARE WORKING FINE ON SAME ROUTER. I HAVE RESET IT NUMERUS TIMES. I DID RESET THE ROUTER ALSO PLENTY OF TIMES TOO WITH NO LUCK. IF I CONNECT IT WITH A NETWORK CABLE WORKS FINE. HELP PLEASE. 

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Re:Taco C320WS NOT CONNECTING ON MY 5G ROUTER I HAVE 2 OLDER TAPO C320WS WORKING FINE ON SAME ROUTER.
7 hours ago

  @Lelles 

Hi,
The Tapo C320WS only supports the 2.4 GHz Wi-Fi network; please ensure your 5G router provides the 2.4 GHz Wi-Fi network.

 

Typically, you can refer to the following instructions to troubleshoot when you fail to configure the camera.
Fail to configure Tapo Camera
 

If the same phenomenon persists, please describe the step you get stuck on when configuring the camera and what troubleshooting you have done.

 

Best Regards!

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