C310 V1 bricked after a software update

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C310 V1 bricked after a software update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 V1 bricked after a software update
C310 V1 bricked after a software update
2023-05-08 12:39:53
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.2 not sure because bricked...

Hello,

 

i have search a long time to solved my bricked camera and finally found this POST : bricked C310 after a firmware update where @MrFox has the same problem : C310 version V1 bricked after a firmware upgrade, and if i read this post :

 

LV1
2021-09-29 10:52:06
Re:Tapo C310 - Firmware update bricked camera

Hi there, @Solla-topee 

 

Thank you very much, I've received the email with the emergency recovery guide and a firmware and now my camera works again.

 

Wish this information was available publicly.

 

Anyway, thanks again for the support!

 

 

 

 

I have open a ticket and the response was : there is no firmware recovery for C310 V1 : see in french :

 

Veuillez noter que les produits suivants ne disposent pas d'un micrologiciel de récuperation :

C100 1.0

C200 1.0

TC60 1.0

TC70 1.0

C310 1.0

 

So, what happend here??? TpLink support doesnt want we rescue hourself the bricked camera????

 

It a joke, but not a funny one...

 

Is someone from TPLink, professionnal, can make a reply please?

 

Of course there is a recovery guide with firmware, or perhaps you will said that  @MrFox is a liar?


 

 
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Re:C310 V1 bricked after a software update
2023-05-09 01:45:13

  @Olivier974 

 

Hello! As you can find in this post, the Solution to this issue has been updated. Re:Tapo C310 - Firmware update bricked camera -Solution

 

The recovery method is no longer valid for the Tapo C310 V1. If your camera turned to brick, try to factory reset the camera, contact the retailer or TP-Link local support​​​​​​​ to proceed warranty if the led does not change during the reset.  

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