All Detection Videos only 16 seconds

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All Detection Videos only 16 seconds

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All Detection Videos only 16 seconds
All Detection Videos only 16 seconds
2024-02-02 15:56:31
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.9

Camera worked fine for 4-5 days and recorded all motion occurrences to the cloud under my 30 day trial (sill have 21 days)  and triggered a notification. 

 

camera is now not recording any motion occurring but is triggering a notification and sometimes records a 16 second video after the motion occurred but has actually not recorded the occurrence. 
So throughout the day I just end up with a number notifications of motion occurring but I am only getting a 16 second video that has captured none of the motion triggers that have happed within its range. 
 

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Re:All Detection Videos only 16 seconds
2024-02-04 07:58:00

  @DJM-59 

Hi,
Please help confirm the following information if the problem happens.

1. Please let me know the time, date, and time zone when you notice the problem happens.

 

2. If you have an SD card inserted into the camera, please refer to the link below to collect the camera log when the problem happens, and then send me the camera log for further analysis.
How to get the log of Tapo Camera?
 

Best Regards

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