C310 thumbnails don’t correspond with videos
C310 thumbnails don’t correspond with videos
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2024-11-08 13:24:23 - last edited 2024-11-13 06:56:05
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C310 thumbnails don’t correspond with videos
2024-11-08 13:24:23 - last edited 2024-11-13 06:56:05
Tags:
#Motion Detection
#Recording
My C310 records motion activity video, but when I select a thumbnail on 2024-11-8, it plays the video recorded on 2024-11-4.
I select other thumbnails, the same thing happens.
Is anyone experiencing the same behaviour?
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Re:C310 thumbnails don’t correspond with videos-Solution
2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05
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2024-11-11 08:01:42
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Re:C310 thumbnails don’t correspond with videos
2024-11-11 08:01:42
Hi,
You can check if the following steps will help:
1. Update the Tapo app to the latest one.
2. Reboot the camera, and then check if you can watch the video recordings properly.
If the problem remains, please check:
1. The Tapo app version.
2. Do you have a problem when watching the video recordings stored on the SD card or cloud server?
3. Send us a video showing the reported issue
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:C310 thumbnails don’t correspond with videos-Solution
2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05
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2024-11-13 06:56:42
Posts: 13654
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Re:C310 thumbnails don’t correspond with videos
2024-11-13 06:56:42
@Sole-path-tree Hi, glad to hear the issue is solved.
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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2024-11-08 13:24:23 - last edited 2024-11-13 06:56:05
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