@Sole-path-tree 

Hi,
You can check if the following steps will help:
1. Update the Tapo app to the latest one.
2. Reboot the camera, and then check if you can watch the video recordings properly.

If the problem remains, please check:
1. The Tapo app version.
2. Do you have a problem when watching the video recordings stored on the SD card or cloud server?
3. Send us a video showing the reported issue

Best Regards