Privacy mode will not turn off

Privacy mode will not turn off

13 Reply
Re:Privacy mode will not turn off
3 weeks ago

  @TokyoJo 

Hi,
Sorry for the inconvenience caused. In this case, if you are willing to continue troubleshooting, you can send me the OS version of your phone and check if an SD card is inserted into the hub Tapo H200. I'll then send the instructions to you to collect the relevant logs for further analysis.
Best Regards

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#12
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Re:Privacy mode will not turn off
2 weeks ago

 

why privacy mode turn on automatically after 2 second when press exit button .... privacy mode off in setting and camera in away mode and i restart camera , remove it from app and download again but problem on going

acy mode   turn on automatically ?? my cam in away mode and privacy mode turn off in sitting  and i restart cam many time .

 

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#13
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Re:Privacy mode will not turn off
2 weeks ago

  @mahamohssen 

Hi,
Would you please send us a video showing the reported issue? And help check if any smart action entries include your camera and may turn on its privacy mode.
Best Regards

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#14
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