C500 no/bad sound
C500 no/bad sound
C500 no/bad sound
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
2024-08-18 08:19:52
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
C500 no/bad sound
2024-08-18 08:19:52
Tags:
#Feature Request
#Firmware
Hello.
On my Tapo C500 i noticed that the sound from recording or live is really bad, on max your can hear some cracking noises.
Any idea how to solve this problem ?
Firmware is up to date it shows.
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
14 Reply
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
2024-08-19 08:28:01
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
Re:C500 no/bad sound
2024-08-19 08:28:01
Hi,
You can send me(@Solla-topee) the MAC address of the Tapo C500 via a private message for new firmware and then check if it helps.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Re:C500 no/bad sound
2024-08-19 08:32:38
Good morning. My mac adress is 3C-52-A1-F6-8D-63 Hope to hear from you soon 😊
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
2024-08-19 08:42:56
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
Re:C500 no/bad sound
2024-08-19 08:42:56
Hi,
The new firmware has been sent to your camera, you can update it via the Tapo app for a try.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Re:C500 no/bad sound
2024-08-19 08:57:25
Thanks, will let you know 👍🏻
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Re:C500 no/bad sound
2024-08-19 11:55:00
Hello. Firmware has been updated, it is a little bit better, but i have to put to sound level off the camera at 100% and my media sound also high, so it is not as it was originally.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#6
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
2024-08-20 08:27:25
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
Re:C500 no/bad sound
2024-08-20 08:27:25
Hi,
Could you please share a video showing the reported issue after updating the firmware? If you have a video showing the original sound on the Tapo C500 to compare is highly appreciated.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#8
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Re:C500 no/bad sound
2024-08-20 13:32:30
Hello I have no idea how to upload a video, as attachment it failed 😊
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#9
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
2024-08-21 06:51:02
Posts: 13370
Helpful: 2307
Solutions: 1925
Stories: 8
Registered: 2020-05-19
Re:C500 no/bad sound
2024-08-21 06:51:02
Hi,
You can upload the videos to your cloud server(such as Google Drive), then generate a link and send me(@Solla-topee) the link via a private message to download it. If you have not subscribed to the cloud service, please feel free to let me know.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#10
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-26
Re:C500 no/bad sound
2024-08-26 09:13:06
@Hompie I having the same issues - I only purchased the camera two weeks ago!
did the update work?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#11
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Re:C500 no/bad sound
2024-08-26 09:25:34 - last edited 2024-08-26 09:26:20
Hello, a little bit but not perfect as i described in message #6 😊
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#12
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
2024-08-18 08:19:52
Posts: 6
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2024-08-18
Information
Helpful: 0
Views: 857
Replies: 14
Voters 0
No one has voted for it yet.
Tags
Related Articles
Tapo C500 Firmaware
316
1
Report Inappropriate Content
Transfer Module
New message