C325wb firmware update - white balance

C325wb firmware update - white balance

C325wb firmware update - white balance
C325wb firmware update - white balance
2024-11-05 15:20:37 - last edited 2024-11-17 18:44:01
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.2.2 240723
After update Caption

Just installed your latest firmware and the colour balance is way off. It was perfect before, now it's got a terrible green hue. 
 

please address this immediately or I will have to return it to Amazon as faulty. 
 

rebooted several times/down powered to no avail. 
 

 

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1 Accepted Solution
Re:C325wb firmware update - white balance -Solution
2024-11-06 09:43:52 - last edited 2024-11-17 18:44:01

  @Contraband 

Hi, 
You can refer to the instructions below to troubleshoot the reported issue and check if they help.
What to do if the Tapo Camera image color is abnormal?
Best Regards
 

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#3
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Re:C325wb firmware update - white balance
2024-11-05 15:21:38
Before update Caption

  @Contraband 

 

immediately before update. 
 

 

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#2
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Re:C325wb firmware update - white balance -Solution
2024-11-06 09:43:52 - last edited 2024-11-17 18:44:01

  @Contraband 

Hi, 
You can refer to the instructions below to troubleshoot the reported issue and check if they help.
What to do if the Tapo Camera image color is abnormal?
Best Regards
 

Recommended Solution
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#3
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