@MonGeller Hi, This problem may not only be related to the camera, but also to the Wi-Fi settings of your router. If the 2.4G and 5G Wi-Fi networks use the same SSID and password, it is recommended...

@Manny77 Hi, We plan to apply the changes on the new official firmware, but I can't ensure if the next one will include the changes. Please feel free to contact me if you want to know this...

@bob-one Hi, 1. For the reported issue, you can try to reboot the camera and then check if it helps. If not, you can contact the retailer or local team to check if your camera is under warranty. 2....

@Narendrakumar Hi, You can refer to the instructions below to troubleshoot when failing to configure the camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...

@shaggyskunk7 Hi, 1. The Tapo app will prompt you to format the microSD card when you insert it into the camera to save video recordings. Formatting the microSD card through the Tapo app will ensure...

@sshaw Hi, If you have a problem to control the camera remotely, please refer to the instructions below. Cannot use the Tapo/Kasa app to control my smart devices Usually, you can't control the camera...