@JaGines It's glad to hear that your case is resolved~

@MoonHunter Hi, For the offline behavior, please provide more detailed information. 1. What's the model number of your router? Is the C500 connected to your router's Wi-Fi directly, rather than an...

Hi All, You can refer to the instructions below to troubleshoot if you can't download the video clips from the SD card. What can I do when I fail to download the video clips from the SD card? Best...

This Article Applies To: The Tapo camera features Smart Mode. The Smart Mode option is on the camera's Device Settings > Video & Display > Night Mode Settings page. Phenomenon Description: In theory,...

@Bon888 Hi, Thank you for your feedback regarding the camera detection feature, and thank you for cooperating with us in troubleshooting by providing relevant video materials. This greatly aids our...

@AVNISH Hi, the detection tag won't appear on the cloud video clips.