@hernan82arg Hi, You can refer to the following instructions to troubleshoot if the camera keeps losing connection. What if Tapo smart devices keep losing connection or going offline? If the same...

@Slouney Hi, You can refer to Scenario 3 in the following instructions to troubleshoot when you fail to configure the doorbell camera. Fail to configure Tapo Camera If the same phenomenon persists,...

@DB2001 Hi, For the reported phenomenon, please provide the following information for further analysis. 1. Do you have an SD card inserted into the camera for video storage? If so, please refer to...

@Kevin_90 Hi, 1. The Tapo C460 supports the 24/7 Capture feature rather than 24/7 recording feature. You can refer to the instructions below to learn more about the 24/7 Capture feature. How can I...

@bookie56 Hi, In your case, please refer to the instructions below to check whether your Home and Away mode settings are correct on your phone. How to edit Home and Away Mode for Tapo Cameras and...

@Marc1960 Hi, Is there a Wi-Fi jammer near the Tapo C210 so it disconnects from Wi-Fi frequently? If so, can you turn off or move the Wi-Fi jammer away from the camera and your router for a stable...