Update on Dec 30, 2025. Hi All, Currently, you can restart your Tapo devices and then test whether they are online in the Tapo app, even if you are controlling them remotely. If not, it's recommended...

@Damo55 Hi, If your ISP is Optus, please refer to the thread below for further assistance. [Tapo Smart Devices] Cannot be controlled remotely on the Optus network, Australia Best Regards

This Article Applies to: Affected Region: Australia only (limited to the Optus network or ISP users who lease lines from Optus, targeted ASN 4804) All TP-Link Cloud devices/services, including Tapo,...

@Jsml94 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@VolkerS Hi, If you can't stream the camera's live feed in the Tapo app, please refer to the instructions below to troubleshoot. What should I do if I can't view the Tapo camera? Best Regards

@ejsa Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...