@Kloisien Hi, You can refer to the following steps to troubleshoot the reported phenomenon. 1. Turn off the camera, remove the SD card from it if there is one, and turn it back on with the original...

@m87 Hi, It seems the URL in the provided picture is incorrect, the Onvif service port is 2020 rather than 8090. You can refer to the instructions below to establish the RTSP/Onvif connection. How to...

@Steffen-72_ Hi, Currently, the Tapo camera does not support the feature to watch the cloud video clips on the Tapo app that logs in with the shared account. You can vote on the thread "When sharing...

@Graham64 Hi, Please go to the Tapo app > camera's Device Settings > Device Info page to check the camera's model number and hardware version. 1) If your cameras have the same model number and...

@danTe2025 Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@KatS1 Hi, Please confirm the following information for the no sound phenomenon. 1. Refer to the UG of the Tapo C110 to find the camera's microphone, then remove obstacles on it if there are. 2....