@Davhc Hi, What's the camera's model number, hardware, and firmware version? Usually, you can go to the Tapo app > camera's Device Settings > Device Info page to find the info. Or you can find the...

@lost22 Hi, Thank you for your feedback here. We certainly appreciate your feedback and feature requests. While we don't have specific details on whether this feature can be added to the product or...

@Mathildeuh Hi, The following instructions may be helpful if you fail to establish the RTSP/ONVIF connection. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? If you have...

@Renault_Twingo Hi, Please check if the tips in the following instructions will help. What to do if the Tapo Camera image color is abnormal? If the same phenomenon persists, please provide the...

@Gunnar_ Hi, For the reported phenomenon, please try the following steps. 1. Change the DNS server to 8.8.8.8 and 8.8.4.4 on your router for a try. 2. Take one Tapo C220 with the new firmware as an...

@N_Marinov80 Hi, You can refer to the following instructions to troubleshoot the reported phenomenon. What should I do if I can't view the Tapo camera? If the same phenomenon persists, please confirm...