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Deco M9 Plus could not connect remotely

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Deco M9 Plus could not connect remotely

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 Plus could not connect remotely
Deco M9 Plus could not connect remotely
2020-12-19 03:22:48
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.4.3 Build 20200921 Rel. 42500

I recently bought a Deco M9 Plus. Set up was ok and everything works well. After 2 weeks I could connect remotely via my app" 

 

the message is " we couldn't find Deco. Something went wrong with the cloud service "

 

I can connect to my network whilst at home. 
 

I tried power off and off the main deco and turn on/off the Dynamic DNS but all these couldn't work. 
 

any advice please. Thanks in advance.  

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Re:Deco M9 Plus could not connect remotely
2021-01-01 00:55:29

@St-George 

 

That could be for a few reasons.  Either the Deco is offline, or not syncing with the cloud.  Make sure you are signed into the associated TP-Link ID in the Deco app.  Power cycle the Deco, and make sure the unit is online and connected to the modem. 

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