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[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

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R3adyPlay3rOn3

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2021-12-29 05:42:04 - last edited 2021-12-29 15:54:56

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[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

2021-12-29 05:42:04 - last edited 2021-12-29 15:54:56

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.2.12 Build 20191014 Rel. 42025

I just purchased the Deco M9 plus as satellites to add and extend my network of Deco X68's. The problem I am having is that the M9's aren't showing any connected clients but instead shows "Deco health check" "Deco is working well"

I did some research and saw that the M9 v2 had a firmware update that fixed this issue but it had to be done using the online utility which is not available for the m9 v2.8.

How can I update my firmware or resolve the problem of it not showing connected clients? I am running in AP mode but the X68's work fine. I've tried updating the firmware via the deco app with no luck and it says it's up to date. Please help so I can resolve this or return the item.

1 Accepted Solution

TP-Link

2021-12-29 06:41:47 - last edited 2021-12-29 15:54:56

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Re:[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware -Solution

2021-12-29 06:41:47 - last edited 2021-12-29 15:54:56

@R3adyPlay3rOn3

Hi, you might need to update the firmware via the upgrade tool here:

https://www.tp-link.com/us/support/download/deco-m9-plus/v2/#Utility

And the latest firmware for V2.8, is the same as V2,

Deco M9 Plus(US)_V2_1.5.1_210126

How to Update the Firmware of Deco (Method 3)

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R3adyPlay3rOn3

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2021-12-29 15:57:20

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Re:[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

2021-12-29 15:57:20

@TP-Link thank you!!! That did the trick. I also read that in the future from now on the app should work for future firmware updates, is that correct?

All appears to be working to my needs now.

TP-Link

2021-12-30 02:42:45

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Re:[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

2021-12-30 02:42:45

@R3adyPlay3rOn3

Yes, the later firmware release will be notified via Deco APP and users could update the firmware via Deco APP directly.

TP-Link

2022-02-09 03:45:51

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Re:[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

2022-02-09 03:45:51

@R3adyPlay3rOn3

Hi, if you log into the web UI of M9 via http://tplinkdeco.net, are you able to see any online clients?

And Please power cycle Deco once to see whether it could fix the issue.

R3adyPlay3rOn3

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2022-02-09 04:02:13

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Re:[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

2022-02-09 04:02:13

I see one device now i think its working. I'll give it time and see thanks

R3adyPlay3rOn3

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2021-12-29 05:42:04 - last edited 2021-12-29 15:54:56

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[HELP] Deco M9 plus V2.8 doesn't show connected clients & won't update Firmware

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