TP-Link U500 Nano & windows 11 pro

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TP-Link U500 Nano & windows 11 pro
TP-Link U500 Nano & windows 11 pro
2022-01-23 10:08:36

Just installed my TP-Link U500 Nano on my windows 11 PC but sound to my phonak paradise earing aids stops roughtly every 20 seconds for a second then resumes.
Any idea what might be causing this?

I use an Asus bluetooth 4 adapter and thats fine.

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Re:TP-Link U500 Nano & windows 11 pro
2022-01-25 04:46:41

Hello @Azz58 

 

For Win11, try to install Win10 64bits driver of UB500 

https://www.tp-link.com/support/download/ub500/

 

At the same time, can you confirm some details here: 

- May I know do you have a different computer to test UB500? 

-Does the ' phonak paradise earing aids ' work fine with Phone Bluetooth? 

- Please share aphoto of the Bluetooth driver date + Windows version and mother board information: 

How to check driver version of TP-Link adapters and system information of your computer?

 

To better assist with your case, we would like to create a support email and follow up further, please check your email inbox later, thank you 

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Re:TP-Link U500 Nano & windows 11 pro
2022-01-25 08:15:58

@Solla-topee 

 

Hi, I just installed the windows 10 64bit drivers from the link you advised so now I have version 1.6.1015.3020 but now the sound is bad and very choppy every half second it stops and starts.

 

May I know do you have a different computer to test UB500? No sorry only have 1 PC but i tried a bluetooth speaker JBL Go and the sound didnt stutter so it seems there is an issue between the phonak hearing aids and the dongle.

-Does the ' phonak paradise earing aids ' work fine with Phone Bluetooth?  yes my earing aids work perfect with my Galaxy S21

- Please share aphoto of the Bluetooth driver date + Windows  version and mother board information     0dc8a27969c645d6ad359a2e12104a5b

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Re:TP-Link U500 Nano & windows 11 pro
2022-01-26 04:36:00 - last edited 2022-01-26 04:39:21

Hello @Azz58 

Thank you for more case details! To better assist with the concern, we would like to follow up your case on  support email TKID220129351,  please check if you get the email?

Do you have the exact model or purchase link of  ' phonak hearing aids', thank you. 

 

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Re:TP-Link U500 Nano & windows 11 pro
2022-01-26 07:45:29 - last edited 2022-01-26 07:52:16

@Solla-topee I checked for the mail regarding TKID220129351  but looks like I deleted it or it ended up in spam and got deleted. Could you please resend and I will send the hearing aid details.

 

Model is Phonak Audéo P90-R

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