XE5300 Top Ethernet Port not Working
Hello,
Over the ownership of the Deco XE5300 I noticed my one laptop dock wired to port 1 (top most port) Ethernet of the 2nd Deco stop getting an IP address and was assigned APIPA 169.254.x.x. Now my Synology NAS is not getting an ip address either after power cycling on the main Deco, also the top most port. I rebooted the Decos and the NAS. All Decos are connected via Ethernet on the second ports and Ethernet backhaul is enabled. Is there a fix for this? No issue with 2.4/5/6 GHz wireless ever.
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Hi @David-TP,
My second point is losing wired connection again, I believe I want to pursue the warranty. I have had this a little over a year, not quite two years. I saw there was a revision change on the hardware, is the newer rev guaranteed to be provided on the warranty request? Thank you.
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Hi, The replaced unit needs to be confirmed with the local warranty office.
It would be better to check with them directly after you submit the warranty request.
https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support
Have you configured IPTV/VLAN under Deco APP>More>Advanced>IPTV/VLAN?
Please turn the IPTV ID off if it is not needed, and also replace the Ethernet cable between the modem and the main Deco.
It is quite rare both Deco had broken top ports at the same time.
If you have 3 Deco XE5300s, it would be great if you could help me test whether the third unit had the same issue.
Wait for your reply and best regards.
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I had to register my product because it wasn't yet registered, but the serial number did not exist in TP-Link database. I submitted all the documentation 3/5 but it has not been verified yet.
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Hi, Thanks for the notification.
It should be ok now and the SN has been authorized.
Best regards.
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