Deco XE75 - No Internet Connection
Purchased a 3-pack in December 2022, and have worked flawlessly until today. I have Comcast internet via Motorola cable modem MB8611. My internet dropped out during a MS Teams meeting, and was forced to use my phone as a hot spot for the rest of the day.
- Verified modem is working correctly by connecting a computer directly to it via ethernet cable
- Checked ethernet connections
- Factory reset the modem and Deco XE75 multiple times
- Reset Deco and modem. Unplugged both and waited 20 minutes. Plugged in Deco XE75 and waited until blue light was blinking, then plugged in modem and waited until connection was confirmed with Comcast before starting the Deco App and running the setup.
- Updated Deco XE75 firmware
- Set each Deco XE75 as the "main" Deco in case one was faulty
- Replaced the Deco XE75 with my older TP-Link Archer AX3000 and recieved internet connection immediately!
- Tried setting up the DNS in the Deco app, but it would disappear. It is currently blank.
I spent hours today trouble shooting this issue to no avail. Their are many, many accounts of people having the same problem with the Deco XE75. If TP-Link did not have a watered-down Web UI, I could have probably fixed this in 10 minutes. Instead I am relying on the terrible Deco App to problem solve. When will TP-Link acknowledge this issue and send out a firmware update?
Thanks,
Chris