BE63 Constant Issues
So I have a Deco BE63 and I'm having some issues. Latest firmware is on it and what's going on is a complete loss of connection. It's random it can happen at any time and I have checked everything and also had my ISP take a look to make sure it's not on there end. They came out and checked and everything is normal all speeds are normal all wiring is new they even replaced my Ethernet going from my ONT to the deco just to be on the safe side. Problem is still occurring. I also have tried running the BE63 in AP mode and while that stopped the Ethernet drop off there is also another bug where in AP mode I am only getting half my speeds on the download side. The upload is fine. But as soon as I put the BE63 back in router mode the speeds goes back to normal. I even tried hooking my old Orbi system back up and ran that for a few days. I had no random disconnections at all. I'm at wits end trying to figure this out. Someone had mentioned this was a known problem with HW version 1.6 and the newest HW version fixed the connection issues. Any truth to that?
thanks
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The beta I linked will work for your deco if you want to give it a try just keep this part in mind
This firmware cannot be downgraded directly to the previous 1.2.10/1.2.0 version.
Thanks
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@HelpFixDecoApp official I haven't had a chance to go over there and put the beta on it yet
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Going to have you open up a ticket on the issues your having on the beta firmware so we can have them looked into for you.
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 692098] BE63 Constant Issues
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/692098?sortDir=ASC&page=6
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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@loadii I am.
Got the notification that my firmware updated and I can't get a consistent connection from the router. Been at this since 8 AM and nothing seems to work.
Deco is coming off of the auto update list
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@loadii Check your QoS settings.
Normally I had this feature turned off. Never had a need for it. I woke up this morning with the same symptoms you had and was trying to figure out why. It was literally working fine the day before.
Turns out the firmware update may have silently enabled QoS AND set the max bandwidth to 0.1 Mbps. Soon as I disabled it again I was back to normal
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Hi,
You can also try pressing and holding the reset button on both Deco units for 1 second to factory reset them, then follow the instructions below to reconfigure them and check whether they work.
How to Set Up Your Deco
If the same phenomenon persists, you can refer to this post to email our support team. After that, it's recommended to attach the email reference number (e.g., TKIDXXXX) to the thread.
Best Regards
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Can you please provide the brand name and model of the switch? Also if you haven't done so already please follow the steps below so we can make sure to get this info to the engineering team
If the same phenomenon persists, you can refer to this post to email our support team. After that, it's recommended to attach the email reference number (e.g., TKIDXXXX) to the thread.
Thanks.
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