Failed Compatibility:(3) X60 satellites drop w/ XE200 Main, XE200 satellite & (2) X5700 satellites

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Failed Compatibility:(3) X60 satellites drop w/ XE200 Main, XE200 satellite & (2) X5700 satellites

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Failed Compatibility:(3) X60 satellites drop w/ XE200 Main, XE200 satellite & (2) X5700 satellites
Failed Compatibility:(3) X60 satellites drop w/ XE200 Main, XE200 satellite & (2) X5700 satellites
2022-10-20 22:22:37
Tags: #Access Point Mode #Wi-Fi 6E #XE200 & X60
Model: Deco XE200  
Hardware Version: V1
Firmware Version: 1.0.0 Build 20220722 Rel. 58229

 

 

Deco XE200 Firmware Version :

1.0.0 Build 20220722 Rel. 58229

XE200 HW V1.6

 

After set up/installation with (1) XE200 as Main, (1) XE200 as satellite w/ existing and previously working fine (1) X5700 Main + (1) X5700 satellite + (3) X60 satellites.

Within 8 to 12 hours the (3) X60 satellites start dropping and the Main XE200 Wifi SSID errors on device all connection attempts w/ "No access to internet".

Repeatedly reboot cable modem, Main XE200 and all 6 satellites (all direct connected to Main - no hops b/w satellites).  X60s soon drop again, problems repeat.

Network Diags indicated "channel conflicts" w/ other unspecified 'nearby routers' and optimized "Channel Congestion" as suggested on multiple Diag runs.

Next, reset all X60 nodes from scratch and re-added as new devices to Main XE200 to no avail.

 

The only way to keep WiFi up right now is to Remove/Reset all (3) X60 satellites leaving only XE200 Main, XE200 satellite and (2) X5700 satellites. Our desired result after a fix is to have all models playing nice together: (1) XE200 as Main, (1) XE200 as satellite,  (2) X5700 satellites + (3) X60 satellites.

 

Any suggestions appreciated - Thanks in advance.

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Re:Failed Compatibility:(3) X60 satellites drop w/ XE200 Main, XE200 satellite & (2) X5700 satellites
2022-10-20 22:31:39

  @EchoZulu,

Thanks for moving the thread. Can you check to see multiple things: what is the hardware version of your Deco X60 nodes, and what firmware are they running. The nodes should have received an update in mid-September that has in the patch notes, improved satellite stability, and may be a direct fix for the behavior you are seeing. The Deco app should have notified you if there was an update available but it is wise to manually verify when experiencing issues.

 

When the disconnect happens what is the status of the LED lights on the X60 Nodes?

 

If a device is connected to one of the non-deco x60 nodes, does the device report that there is no internet connection? Does the dropout only affect the devices connected to the x60, or does it affect all devices on the network, wired and wireless?

 

Can you identify anything abnormal in the router logs or interface for the Deco XE200 when it happens?

 

 

 

 

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