Deco XE75 device connection issues
I have a new Deco XE75. I have moved all my devices to it except the below. I have tried the following settings per what I've read, to no avail.
Beam forming off
2.4 GHz only
WPA2
Fast Roaming disabled
Beamforming disabled
Nest cam fails to connect. Invalid password. My Nest thermostat connected, but I was able to enter it on the device.
Blink cam sync module fails to connect. Invalid password
Sonos speakers say they need 802.11b/n
I'm about ready to box this up.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hey @xunilhr,
I would first recommend trying to configure these devices using your IoT network, as there aren't as many advanced features on the IoT network, you can choose only the 2.4Ghz band, and you can lessen the security without worrying about your other devices. As an FYI, the invalid password error is thrown for multiple reasons,s, usually having something to do with the wireless security standard being used, for this reason, you should try using WPA/WPA2 on your IoT network settings.
When you moved networks, did you happen to choose the same network name and password as before? If so, you may need to reset these devices so that they are not trying to refresh their existing settings.
I would also recommend disabling the Mesh Technology option from within the Deco app.
Sonos: What problems occur, is another error thrown? Decos are backward compatible, with the 2.4 GHz network being: IEEE 802.11b/g/n/ax, so they should work fine; however I have seen users purchase a bridge/hub from Sonos to help improve performance with new networks.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hey @Amberglow,
There are a few things that you can try to help mitigate or ease the transitions beyond what I mentioned above; however, much of it is dependent on the device settings and capabilities.
First off, disable Private Addressing on your iPhone. This will allow your router to better manage and shift the connection of your phone. It is possible that this feature is being triggered either while roaming between nodes or when changing between 2.4 and 5GHz. This would also cause you to receive a completely new IP and a lapse in connection.
Next, I usually point towards the Beamforming and Mesh Technology options available in the Deco app for the device. These are the technologies from recent Wi-Fi iterations that are most likely to cause disconnects when the client device does not also support the feature.
For the devices that seem to lose their IP or have to reconnect often, I would recommend taking a look at setting an IP reservation for the device, as this can help remedy a few situations where devices may fight for an address.
Do you have an example of some of the Wi-Fi devices/cameras you are seeing disconnect? Without additional details, a very wide net would need to be cast in order to troubleshoot and identify the cause.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Issue solved 2.4ghz
Well i had the worst 2.4 connection on my xe75 . Specially the cameras . We read through many articles but the solution was no where . 2.4 just didnt work consistently.
We playing along the device for multiple days , finally i was able to solve the problem 100%.
Now i did 3 things and definately one of them is the culprit . I just dont have the courage to go back and check one by one.
1. Changed 5ghz from 80 to 160mhz
2. Changed ssid of 6hz to same as 2.4 and 5
3. Changed the topology to BUS . See pics
All of a sudden as if my network got a new life , its ultra stable and reliable.
Now either its a processing issue and tplink does not have the power to distribite data to 2 satellites or either or seperate 6hz system is not configured properly and creates 2.4 ghz to be left out , hehehhe. All in all TPlink should look into this and identify the real problem and built it in their software update.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 2210
Replies: 5