@TBCGrace Hi, The new Deco app version has made a slight adjustment to the Reward feature. The 'Reward' button no longer appears in the Deco app, and only the 'Adjust' button will become visible...

@sachith Hi, You can refer to the instructions below to troubleshoot if the main Deco is unstable. Fix unstable connection when connected to the Deco network Please confirm the following information...

@Hamaf Hi, If you have not received a response after sending an email to "forumsupport.usa@tp-link.com", please update here with the email reference number(e.g., TKIDXXXX). Thanks! Best Regards

@TBCGrace Hi, With the new Deco app (v3.10.404) installed, please check whether the client device under the parental control profile loses internet access when entering Bedtime/Offtime. If so, please...

@iiagdtr Hi, You can also follow the instructions below to troubleshoot and check if it helps. Can't connect to Deco Wi-Fi Best Regards

@GeorgeDecoBE63 Hi, If you have sent an email to forumsupport.usa@tp-link.com but have not received a reply, please update here with the email reference number(e.g., TKIDXXXX) after submitting the...