Forums/
Feature Requests
2 weeks ago
@JasonZech Hi, You can zoom in on the video recordings stored on the inserted SD card when playing them in the Tapo app. However, the cloud video clips can't be zoomed in or out. You can zoom in on...
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Forums/
Tapo Smart Cameras
2 weeks ago
@GaryParr Hi, Thank you for your feedback about the camera's tracking feature on this thread and the thread "Automated Enable/Disable Smart Dual Tracking". I'll log these feature requests and pass...
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Forums/
Tapo Smart Cameras
2 weeks ago
@GaryParr Hi, Thank you for your feedback here. While we don't have specific details on whether this feature can be added to the product or when it might be, I'll log the feature request and pass it...
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Forums/
Tapo Smart Cameras
3 weeks ago
@ALmantell245 Hi, You can refer to Steps 1-3 in the instructions below to troubleshoot. If the same phenomenon persists, try factory resetting the camera and reconfiguring it to see if that helps....
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Forums/
Tapo Smart Cameras
3 weeks ago
@OMYee Hi, If you see a black screen in the Tapo app > Cameras tab but the camera is online, tap the Play icon on the black screen to load the camera's live stream, then check if the page is still...
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Forums/
Tapo Smart Cameras
3 weeks ago
@Tyraelos Hi, For the reported phenomenon, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance. Subject: [Forum Escalation][ID 854064]...
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