Won't connect in the app

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Won't connect in the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MichelleP

2021-07-17 16:10:56

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Registered: 2021-07-17

Won't connect in the app

2021-07-17 16:10:56

Model: KP115

Hardware Version:

Firmware Version:

I am attempting to connect my smart plug to the Kasa app. I get this screen Everytime, and when I click OK, it takes me back to the home screen and tells me there are no devices connected.

1 Reply

Solla-topee

2021-07-19 08:38:50 - last edited 2021-07-19 08:41:21

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Registered: 2020-05-19

Re:Won't connect in the app

2021-07-19 08:38:50 - last edited 2021-07-19 08:41:21

@MichelleP

It looks like smart plug failed to get cloud service from router, and you could try some suggestions here:

Turn off or lower Modem/ router Firewall settings
Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Turn OFF AP isolation/ Client isolation on router
Connect plug to router directly rather than through RE or AP
Confirm Kasa app is up to date, you could try a different cell phone if possible

If the same problem, may I know the model of your router and your network topology ? How about the Led status on plug when APP report the Error?

What is the model of your phone and its Andriod/ IOS version?

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Won't connect in the app

Won't connect in the app

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