Won't connect in the app

Won't connect in the app
Won't connect in the app
2021-07-17 16:10:56
Model: KP115
Hardware Version:
Firmware Version:

I am attempting to connect my smart plug to the Kasa app. I get this screen Everytime, and when I click OK, it takes me back to the home screen and tells me there are no devices connected. 

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Re:Won't connect in the app
2021-07-19 08:38:50 - last edited 2021-07-19 08:41:21

@MichelleP 

 

It looks like smart plug failed to get cloud service from router, and you could try some suggestions here: 

  • Turn off or lower Modem/ router Firewall settings 
  • Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Turn OFF AP isolation/ Client isolation on router 
  • Connect plug to router directly rather than through RE or AP
  • Confirm Kasa app is up to date, you could try a different cell phone if possible

 

If the same problem, may I know the model of your router and your network topology ? How about the Led status on plug when APP report the Error? 

What is the model of your phone and its Andriod/ IOS version? 

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