@dafish 

Well, today, I tried cellular only access and still had offline devices.  I had my IT folks assure me that no traffic was being blocked.  And, frankly, it was working a month ago.

When I got home on my home network, BOOM, all devices were available and operational.  So, there must be some sort of local control.

I really appreciate all your efforts and hope that the TP-Link folks are paying attention.

@Riley_S

Since this is holiday time I am sure there are many of us that use their devices to schedule and run holiday decorations.

  @Riley_S Something I haven't seen others mention is that on my Android phone the exact same thing is happening in Google Home as is happening in Alexa. The devices not showing as having an issue are all non-Kasa products, except the living room fan and the smart plug in the bedroom, which are also the only Kasa devices still controllable by Alexa as well.

  @rmhart @Riley_S 

Any update?  I see similar issues on other threads.

This is past annoying.

Thanks

rmhart wrote

 

This is past annoying.

 

Agreed - extremely frustrating. 

 @Riley_S - it's hard to comprehend what is taking so long to get some meaningful update as to, at least, the source of the issue if not yet a complete solution.
You acknowledged you saw the issue yourself so it is certainly known internally at this point, yes??? 
 

This is a MAJOR issue and TP-Link needs to put significant resources on this to resolve. 
 

It is clearly one of two things:
1) Something changed recently in how the inter-communication handling between user components and server - surely this can be easily tracked as to when/what changed and follow that accordingly (if nothing else revert back and worry about fixing what is broken in whatever changed offline!) 

2) Something physically broken  in your server system is - again, surely not hard to zero in on what the issue is? 

Riley_S wrote

  @DEcosse,

A solution was posted to the other threads that were reporting the behavior but this thread seemed to be missed, whenever something this widespread occurs please make sure to check across the rest of the forum for similar reports in case we miss a thread, or to see if other users are providing temporary solutions.

 

  @Riley_S I saw that thread and that response, which frankly I do not believe is a solution

1) this problem was happening before the 15th

2) The 'solution' suggests a temporary outage and if any devices did not reconnect, they could be individually reboot - well, this affects different devices on different days and I can successfully get all my devices on-line, with a ROUTER reboot, but another day they will drop off again. Please explain the mechanism in how rebooting the device will change this behaviour where a device has previously showed successfully connected but then the problem re-occurs approx 24 hrs or so later. i.e.. what is the reboot doing within your system to change how it reports to the server? I can understand that suggestion if a device simply has not ever come on line since the 15th, but various of my devices have been connected (100% of them after a Router Reboot) but then drop off again. 

3) I tried the device 'reboot' method indicated above with 2 of my HS200's - no difference, I got a flashing green and then it went back out after a while but device remained offline. Edit - OK, about 15 mins later, the devices appeared back online so took a while to catch up at your server. Again, can you please explain mechanism whereby this individual reboot method, creates a different connection sceanario than the one whereby I reboot the entire Router and thereby local network

4) In that very thread where the 'solution' is provided, there are STILL reports of problem

I will provide more data as requested, but you cannot tell me that this is a limited issue affecting only a few people. 

I will go around and reset  all the devices in my App that are currently offline and see if they come back and whether or not this 'fixes' the problem completely, or if I'll be back in a day or two saying, sorry, just a temporary fix (same as in a router reboot) 

If you think these problems are the same (& I believe they are), then why don't you just merge the threads?  

  @Riley_S 

Still no change.

I am still at a loss on why everything works (including Alexa) when I am on my home network, but not if on another network or cellular.

I will once again try to reset the devices, but we need a solution that doesn not require unplugging smart switches and resetting switches.  Kinda a pain when one has 40 devices!

rmhart wrote

  Kinda a pain when one has 4 devices!

 

 

  @rmhart - then imagine the pain when you have 38!!!!

  @DEcosse 

Typo, I have 40 devices