XE5300 Top Ethernet Port not Working

XE5300 Top Ethernet Port not Working

33 Reply
Re:XE5300 Top Ethernet Port not Working
2023-11-16 16:04:40

  @David-TP Swapping the units following the directions from the first link worked. I have 3 APs and one of them wasn't using any ports so I swapped the main with it and everything came up as expected. Thank you 🙏 

 

However, that isn't a fix but a workaround. Also, it is likely that whatever cause the port failure will happen to the newly replaced unit based on the comments and number of people that had this same issue occur around the same time but not related to any change. (e.g., firmware update) It could be from the firmware but takes time for the port to fail. We shall see. I'll post back if it happens to the new unit.

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#12
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Re:XE5300 Top Ethernet Port not Working
2023-11-16 16:08:16

  @Akra5ia 

Thanks for sharing. My concern is that it took a few months to happen the first time and if there's something defective in the hardware, I want the issue to be fully resolved while still under warranty. Swapping router hardware is on my list of least fun things ever, so not a good taste for my first tp-link router.  My previous Asus router lasted over a decade without any hardware issues...

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#13
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Re:XE5300 Top Ethernet Port not Working
2023-11-16 17:23:03

  @Insaneoctane I am with you. That is why I bought mine at Costco. :) Do a backup and restore of the config. (100% on least fav thing to do, though)

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#14
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Re:XE5300 Top Ethernet Port not Working
2023-12-07 21:55:13

  @Akra5ia 

 

I can't find the backup/ restore options in my Deco app.  Any help appreciated. 

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#15
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Re:XE5300 Top Ethernet Port not Working
2024-01-04 19:30:22

@David-TP 

 

Hi David,

 

I just ran into the same weird issue with Eth port 1 not being able to come up properly. 

 

 

I used the work around to promote another unit to Main and it seems to currently have all ports functioning but as others have stated, seems like it could be a matter of time till port 1 on this unit fails. 

 

 

Any thoughts?

 

 

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#16
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Re:XE5300 Top Ethernet Port not Working
2024-01-05 08:21:36

  @mrcthulhu2u 

Hi, Thanks for the feedback.

May I know how long you have had the Deco XE5300?

I think you could refer to this link to register for warranty service:

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Best regards.

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#17
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Re:XE5300 Top Ethernet Port not Working
2024-01-10 20:09:15

  @David-TP 

 

Hi David, 

 

April 2022, so looks like I'm still within the 2 year period, yes?

 

-mc2u

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#18
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Re:XE5300 Top Ethernet Port not Working
2024-01-11 06:35:24

  @mrcthulhu2u 

Hi, Yes, I think you are. Don't forget to upload your purchasing receipt.

Best regards.

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#19
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Re:XE5300 Top Ethernet Port not Working
2024-03-04 06:30:11
I am having the same issue. AXE5300, the top Ethernet port on my main unit stopped working. I have reset it, tried different items plugged in, nothing works. I also reset my whole system and made a different unit as my main one, but the top port is still dead on that now secondary unit.
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#20
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Re:XE5300 Top Ethernet Port not Working
2024-03-04 13:45:34

  @JohnD-23 TP-Link replaced my defective unit so I'd give that a try for yours.

 

 

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#21
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