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Can't get to website

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Can't get to website

Can't get to website
Can't get to website
Wednesday - last edited 22 hours ago
Tags: #Parental Control
Model: Archer BE550 Pro  
Hardware Version: V1
Firmware Version:

I have an odd issue, I cannot get to this website: https://dockhand.pro/  I can get to it on any other router, or at work on the same pc. Any guesses? I have tried multiple dns servers etc...

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#1
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1 Accepted Solution
Re:Can't get to website-Solution
22 hours ago - last edited 22 hours ago

It was DNS. I forgot DNS-Over-HTTPS was configured. Stripping that out fixed.

 

 

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#13
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13 Reply
Re:Can't get to website
Yesterday

  @ludespeedny 

 

By chance is a VPN involved?

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#2
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Re:Can't get to website
Yesterday

  @ArcherC8  nope, but if I kick one on it works. Seems to only impact when directly connected to the router.

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#3
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Re:Can't get to website
Yesterday

  @ludespeedny 

 

Strange.... what happens if you bypass the router by connecting the pc direct to the modem?

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#4
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Re:Can't get to website
Yesterday
It resolves fine.
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#5
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Re:Can't get to website
Yesterday

  @ludespeedny 

 

I do not know.... I would try checking the security settings in the router. 
 

Do you get some  type of message?

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#6
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Re:Can't get to website
Yesterday - last edited Yesterday

  @ArcherC8 on vivaldi it redirects to the router login page, and firefox gives this error.

 

 

 

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#7
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Re:Can't get to website
Yesterday

  @ludespeedny 

 

Try a different browser.

 

not sure why the router would make a difference. 

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#8
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Re:Can't get to website
Yesterday

  @ArcherC8 Edge, FF, Chrome, Vivaldi all fail.

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#9
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Re:Can't get to website
Yesterday

  @ludespeedny 

 

not sure how a router would affect a site's certificate. 
 

May need to contact support. 

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#10
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Re:Can't get to website
Yesterday

Hello  @ludespeedny ,

Welcome to our community.

 

For your case, please try the following troubleshooting steps:

1. Identify if it's an ISP issue: Disconnect the router from your ISP modem and connect your PC directly to the modem. Check if you can access the website. If not, it may be an ISP issue.

2. Disable any VPN or proxy: Make sure no VPN or network proxy is enabled on your PC or phone.

3. Change the DNS server: Open the Tether app, go to MORE > Internet Connection, and change the DNS server to 1.1.1.1 or 8.8.8.8. After updating, reconnect your device to the router to ensure the new DNS settings take effect.

4. Check Parental Control settings: Verify that no content filtering or website blocking rules are applied that could affect this site.

5. Check Antivirus / Real-Time Protection (this is the most likely cause given the HSTS error): The BE550 Pro may have an "Antivirus" or "Real-Time Protection" feature that inspects HTTPS traffic. When this feature intercepts a secure connection, it can trigger HSTS errors in the browser. Go to the router's web interface and check the Antivirus or Real-Time Protection history to see if dockhand.pro is being blocked.

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#11
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12

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Helpful: 0

Views: 146

Replies: 13

Tags

Parental Control