New Kasa App broken for iPhone iOS 16 users
I don't know about non-iOS users, but the new Kasa app has been a disaster for iPhone users. I presume that, by now, the company is aware of the very large quantity of complaints within the App Store regarding this issue. For many of us, the app simply freezes at the green initial screen and will not open. Attached is a screenshot of what I see (and the only thing I can see) when trying to use the app on any of several iPhones. What is being doing to address this? Is a patch coming soon? Why are so many customers reporting that Kasa support is unresponsive? Please keep in mind that many of your customers have an entire smart-home ecosystem built around this app, which is what you want. Personally, I have over 100 devices, none of which I can access since the update. If you need more details, read the mass of reviews in the App Store from users that have downgraded their app review from 5 stars to 1-3 stars since the update and the extraordinarily similar problems that they are reporting. We all are awaiting a response and some positive action by TP-Link/Kasa. Thank you.
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@KL9381 Completely agree. The app should work without adjusting settings. As a matter of fact, I have found the ability to contact devices on the network while the internet was down/rebooting is quite a nice feature to have. Disabling it, while not a dealbreaker, is still a step backwards.
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@dwr turn off local network mode in your app settings. As long as you have internet it will work fine, until they push an update to their cluster...or even better downgrade.
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@248.Kasas Not sure why you tagged me on my own post?
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Hello everyone,
Thank you for your continued feedback and patience.
The support just learned a new version of IOS Kasa APP 3.1.2 is released with some fixes, please check the latest app's performance has improved.
Thank you.
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I can confirm that with the update, all is back to normal and the app is functioning as intended.
Thank you for listening to your customers.
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@dwr Really appreciated for your valuable feedback, and thank you for your contribution in the problem-solving!
Best Regards
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I followed the advice of the user above and went to settings-Kasa- and turned off "local network". Now the app is fast again. Not sure of any downside to this.
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Disabling the local network permission will not change anything as long as your local network is connected to the internet. If your network becomes disconnected from the internet, you will have to reenable the permission.
You will also have to reenable this option if you are adding a new device to your application.
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It's the app performance that's so frustrating for me. I'm using it on an iPhone 14 Pro Max and from app load to being able to scroll it takes 20 seconds. After every step the app pauses and have to wait another long period of time until the app takes input.
Really appreciate being able to do more than three smart actions - and there's a lot of optimization needed for the app to be usable again.
For now, I'm going back to using my Samsung SmartThings app to do any automations until the Kasa app is updated.
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So a few weeks ago, this issue has popped up again. I decided not to post about it since I figured that something would be done, but as I said, it's been a few weeks and still no remediation.
Kasa - please fix this issue. You all fixed it with the 3rd update to the new version of the app but for some reason decided to go back to previous coding - so I am now, once again, complaining.
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